Weekly update

@Rivaxstudio – Copyright 2025, All rights reserved.

Refund Policy

Last updated: 03.12.2025

At Trendvia, we aim to provide high-quality products and a smooth shopping experience.
This Refund Policy explains when customers are eligible for a return, replacement, or refund according to EU consumer protection standards.

1. Right of Withdrawal (EU Customers)

Customers from the European Union have the right to withdraw from a purchase within 14 days of receiving the product without providing a reason.

To exercise the right of withdrawal, the customer must:

  • contact us at [email protected]
  • provide the order number
  • specify which item they wish to return

After submitting the request, the customer has 14 more days to send the product back.

Refunds are issued within 7 business days after we receive the returned item.

2. Eligibility for Returns (Physical Products)

A product can be returned if:

✔ It is unused and in its original packaging
✔ It includes all accessories/manuals
✔ No damage caused by misuse or improper handling

Items that cannot be returned:

✘ Personalized or custom products (e.g., engraved or custom-branded items)
✘ Opened hygienic products
✘ Products damaged by the customer
✘ Clearance/Final sale items

3. Non-Returnable Items (Digital Products)

Digital products (eBooks, PDFs, downloads) are non-refundable once the file has been downloaded.

However, a refund may be issued if:

  • the file is corrupted
  • the customer accidentally purchased multiple copies
  • the product description does not match the delivered content

We always aim to resolve issues fairly and quickly.

4. Return Shipping Costs

  • If the product is defective or incorrect → Trendvia covers return shipping.
  • If the customer changes their mind (14-day withdrawal right) → customer pays return shipping.

Return shipping fees are non-refundable unless the item was damaged or incorrectly sent.

5. Damaged or Faulty Products

If a product arrives damaged or faulty, the customer must notify us within 48 hours of delivery by sending:

  • order number
  • description of the issue
  • photo or video proof

We will offer:

  • replacement
  • repair (if applicable)
  • or full refund

6. Processing Refunds

After a return is approved:

  • Refunds are processed via the original payment method
  • Refund issuance time: 3–10 business days
  • Customer will receive a confirmation email once the refund is completed

7. Exchanges

We offer exchanges for:

  • defective products
  • wrong size/color (for bottles or accessories)
  • incorrect items sent by mistake

Exchanges must be requested within 14 days of delivery.

8. Contact Us

For returns, refunds, or support:

📧 Email: [email protected]
🌐 Website: www.trendvia.org
⏱ Support hours: Monday–Friday, 9:00–17:00 CET

We are committed to providing excellent service and resolving any issues promptly.

Scroll